01
Consultation & Selection
Tell us your piano's brand, model and height. We confirm compatibility and recommend the right S-188Pro configuration for your space and use.
Service & Support
Installation & Service
Four Steps · Out of Sight
How it fits
The main unit under the keybed, the speakers under the soundboard
Everything is fitted beneath the instrument: invisible from the audience side, with your piano keeping its original acoustic voice.
The Process
From ordinary piano to intelligent piano
One Retrofit · Four Steps
02
Professional Installation
Our technicians fit the main unit beneath the keybed and suspend the speaker system under the soundboard — a clean retrofit that leaves the piano's structure and voice intact.
03
Calibration & Handover
Every key is calibrated across 1024 dynamic levels. We pair the app, load your first playlists and demonstrate playback before handover.
04
After-Sales & Updates
Remote support, firmware and content updates, and warranty service through our organizations in Canada, China, Germany and Malaysia.
Where We Serve
Global Service Network
Toronto · Wuxi · Kuala Lumpur · Burscheid
Canada Headquarters · Toronto
60 Woznick Cre,
Markham ON,
CANADA L6E 0L4
+647-9387085
China Wuxi
No. 676-1, North Zone,
Changtai Royal Garden,
Xishan District, Wuxi City
+86-18018356903
Malaysia Kuala Lumpur
40, Jalan Awan Hijau,
Taman OUG,
58200 Kuala Lumpur
+019 888 0929
Germany Burscheid
Luisenstr. 61,
51399 Burscheid,
Germany
+49-0217489408
Ready to unlock your piano? Talk to the nearest PianoAIS team.